Fresh Casino Terms & Conditions

These Terms and Conditions govern access to and use of Fresh Casino, including its website, games, promotions, payment services and related features. By creating an account or using the platform, you confirm that you have read, understood and agreed to these Terms.

Fresh Casino is intended for eligible players in Canada who meet the applicable minimum age requirement of 18+. Please review these Terms carefully before using the service. If you do not accept them, you must not register or continue to use Fresh Casino.

Acceptance of Terms

These Terms form a binding agreement between you and Fresh Casino. They apply to all visitors, registered players and other users of the platform. Additional rules may apply to particular games, promotions, tournaments or payment methods. Those rules will be displayed where relevant and form part of these Terms.

By selecting an acceptance box, opening an account, depositing funds or playing a game, you provide your consent to these Terms. You are responsible for reviewing the current version before using the service.

Eligibility

You may use Fresh Casino only if you are at least 18 years old and legally permitted to access online gambling services in your location. Fresh Casino may restrict access from certain jurisdictions or decline service where participation is not permitted.

You must use the platform for your own account and benefit. You must not allow another person to access your account or attempt to participate through an account registered to someone else. Fresh Casino may request information to confirm your age, identity and location.

Account Registration

To use features that require registration, you must provide complete and accurate information. This may include your name, date of birth, residential address, telephone number and other account details. You must update your information promptly if it changes.

• You may maintain only one personal Fresh Casino account unless expressly approved otherwise.
• Your login credentials must be kept confidential and must not be shared.
• You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.
• Account names, payment details and registration information must not be misleading or belong to another person.

Fresh Casino may refuse a registration or close duplicate accounts where this is reasonably necessary to protect the platform, its players or the integrity of its services.

Verification

Fresh Casino may carry out identity, age, address, payment and security checks at registration or at any later stage. You agree to provide documents and information that are genuine, current, legible and relevant to the requested check.

Pending verification, Fresh Casino may limit deposits, withdrawals, bonuses or gameplay. If the information supplied cannot be confirmed, or if requested documents are not provided within a reasonable period, access to the account may be restricted or ended. False, altered or misleading documents may result in cancellation of associated transactions and further account action.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. Available methods, processing times, limits and any applicable charges will be shown on the platform and may change.

You must not deposit funds for the purpose of transferring money to another person or using Fresh Casino as a payment intermediary. Fresh Casino may reject, reverse or review a transaction where there is a security, compliance or payment processing concern. You should confirm that your financial institution permits the transaction and that all payment information is accurate.

Game play may be required before funds associated with a deposit can be withdrawn, where this is clearly stated in applicable promotion or payment terms.

Withdrawals

Withdrawal requests are subject to account verification, transaction checks and any applicable game or promotional conditions. Fresh Casino may return funds through the original payment method or another method reasonably selected for security and payment processing purposes.

You must ensure that your withdrawal information is accurate. Processing times can vary according to the requested amount, payment provider, verification status and other operational factors. Fresh Casino may request additional information before releasing funds.

Winnings or balances obtained through fraud, misuse, chargeback activity, prohibited conduct or a breach of these Terms may be withheld or removed to the extent permitted by applicable rules.

Bonuses

Promotions, bonuses and rewards are subject to specific terms displayed with the relevant offer. These terms may include eligibility requirements, activation steps, expiry dates, wagering conditions, maximum winnings, game contribution rules and withdrawal restrictions.

• Unless stated otherwise, a promotion may be used only once per person, household, device, payment method or other qualifying category.
• Fresh Casino may cancel a reward that was granted in error or obtained through conduct intended to circumvent promotional conditions.
• Bonus funds and related winnings may expire if they are not used within the stated period.
• Withdrawing funds before completing applicable conditions may cause the bonus and associated winnings to be forfeited.

Using multiple accounts, coordinated play or irregular betting patterns to obtain an unfair promotional advantage is not permitted.

Acceptable Use

You agree to use Fresh Casino lawfully, honestly and in accordance with these Terms. You must follow game instructions, payment requirements, security measures and any notices published on the platform.

You are responsible for ensuring that the equipment, internet connection and software used to access Fresh Casino are suitable and secure. You must take reasonable steps to protect your account, including using a strong password and signing out on shared devices.

Prohibited Activities

The following activities are prohibited:

• Fraud, attempted fraud, theft, money laundering or use of funds from unlawful sources.
• Providing false information or using another person's identity, payment method or account.
• Collusion, cheating, game manipulation, exploitation of errors or use of automated play tools.
• Interfering with the platform, its games, security systems or other players' access.
• Using Fresh Casino to facilitate unlawful activity or to harass, threaten or deceive others.
• Attempting to bypass account, location, age, bonus or responsible gambling controls.

Fresh Casino may investigate suspected violations and take proportionate action, including cancelling transactions, restricting access or closing an account.

Intellectual Property

Fresh Casino and its licensors retain rights in the platform, software, graphics, logos, text, game content and other materials made available through the service. You may use these materials only for personal, non-commercial access to Fresh Casino.

You must not copy, reproduce, modify, distribute, sell, reverse engineer or create derivative works from platform content unless permitted by law or authorised in writing. Nothing in these Terms transfers ownership of Fresh Casino intellectual property to you.

Limitation of Liability

Fresh Casino aims to provide a reliable service but does not guarantee uninterrupted availability, error-free operation or continuous access to every game, feature or payment method. Maintenance, technical faults, third-party service issues and events outside reasonable control may affect the platform.

To the extent permitted by applicable law, Fresh Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information, unsuitable equipment, interruptions beyond its reasonable control or your misuse of the service. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Account Suspension

Fresh Casino may suspend, restrict or close an account where it reasonably suspects a breach of these Terms, inaccurate information, security concerns, payment irregularities, prohibited conduct or a need to complete verification.

Where appropriate, you may be informed of the reason for an account action, although details may be withheld if disclosure could compromise security, an investigation or another person's rights. You must not create a new account to avoid a restriction or closure. Any eligible balance will be reviewed in accordance with these Terms and applicable requirements.

Privacy

Fresh Casino collects and uses personal information as necessary to operate accounts, process transactions, provide customer support, verify eligibility, protect the platform and meet applicable obligations. Information may be shared with payment providers, verification partners, technology providers or other service partners where reasonably required for these purposes.

Further details about data handling, security, retention and user rights are provided in the Fresh Casino Privacy Policy. You should read that policy before registering.

Responsible Gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and never gamble with money needed for everyday expenses.

• Decide your budget and time limit before you begin.
• Take regular breaks and avoid gambling when distressed, intoxicated or under pressure.
• Do not chase losses or borrow money to gamble.
• Use available deposit, loss, session or account restriction tools where offered.

If gambling is becoming difficult to control, stop using the service and seek support from a qualified counselling or support organisation in your area. Fresh Casino may apply a requested break or account restriction in accordance with its available procedures.

Amendments

Fresh Casino may update these Terms to reflect changes to the platform, games, payment services, security practices or applicable requirements. The revised version will be made available on the website and will apply from its stated effective date.

Where a change is material, Fresh Casino may provide an additional notice through the platform or another reasonable channel. Continuing to use the service after the effective date means that you accept the updated Terms. If you do not agree, you must stop using your account.

Contact Information

For questions about these Terms, account access, verification, payments or responsible gambling features, contact Fresh Casino through the support channels made available on the website. Customer support can also be reached at [email protected].

When contacting support, provide enough information for your request to be identified, but do not send passwords, full payment card numbers or other unnecessary sensitive information.

Last updated: 9 September 2026