Fresh Casino Responsible Gaming

Gambling at Fresh Casino should always be viewed as entertainment, not as a way to make money or solve financial problems. Games are based on chance, and there is no guaranteed strategy or outcome. Set a budget before you play and only spend money that you can comfortably afford to lose.

Responsible gambling means making informed decisions, keeping play within personal limits and recognising when a break may be appropriate. Fresh Casino provides information and account-based controls to help players in Canada maintain a balanced approach to online gaming.

Our Commitment to Responsible Gambling

Fresh Casino is committed to promoting a safe, transparent and informed gaming environment. Our responsible gambling approach is designed to help players understand the nature of casino games, make deliberate choices and identify signs that gambling may be becoming difficult to manage.

We encourage every player to treat gambling as a leisure activity with a defined cost and a clear time limit. Winnings should never be considered an expected source of income, and losses should not be chased by increasing stakes or extending a playing session.

Responsible gambling is a shared responsibility. Fresh Casino provides practical tools and information, while players are expected to use those tools honestly, follow the applicable account restrictions and ask for assistance when needed. We may also take appropriate account-related steps where there are concerns about a player's ability to remain in control.

Recognizing Problem Gambling

Problem gambling can develop gradually and may affect finances, relationships, work, studies, sleep or emotional wellbeing. A player does not need to experience every warning sign before taking action. Early attention can make it easier to restore control.

Possible indicators include spending more time or money gambling than intended, repeatedly trying to recover losses, hiding gambling activity, borrowing money to play, neglecting responsibilities or feeling restless when attempting to stop. Other signs may include gambling to escape stress, continuing despite negative consequences, or becoming preoccupied with the next opportunity to play.

If gambling is causing worry, conflict or financial pressure, consider stopping play and speaking with a qualified support service. Taking a break is a sensible protective step and does not require a player to wait until a serious problem has developed.

Self-Assessment and Limits

Regular self-assessment can help you identify whether your gambling remains within comfortable boundaries. Ask yourself whether your spending is planned, whether you can stop at the time you intended and whether gambling is affecting other areas of your life.

Fresh Casino encourages players to set limits before playing and to review them periodically. Available controls and requests may include:

• Deposit limits that restrict the amount added to an account over a selected period.
• Loss limits that help define the maximum amount a player is prepared to lose within a set timeframe.
• Reality checks that provide reminders about the length of a playing session and encourage a pause for reflection.
• Cooling-off periods that temporarily restrict access or deposits when a short break is needed.
• Self-exclusion, which allows a player to request a longer interruption from gambling activity for a selected period or until further review.

Limits should be realistic and based on disposable funds rather than essential expenses. A limit is most effective when it is set before emotions, losses or excitement influence a decision. If you find yourself repeatedly changing limits to continue playing, consider a cooling-off period or self-exclusion.

Responsible Gaming Tools

The Fresh Casino website is designed to support informed play through account and information features that can help players monitor their activity. Depending on the account function and applicable availability, responsible gambling tools may include:

• Deposit controls for setting a maximum amount that can be deposited during a chosen period.
• Session and activity information to help players review their playing patterns and time spent online.
• Reality check reminders that prompt a player to consider whether to continue or take a break.
• Cooling-off requests for a temporary pause from deposits or gaming.
• Self-exclusion requests for players who want to stop using the gaming service for a longer period.
• Responsible gambling information explaining the risks of play and the options available for obtaining support.

Tool availability, processing times and the effect of a request may depend on the specific account feature and the terms displayed on the website. Players should read any confirmation carefully. A responsible gaming tool is not a substitute for professional assistance, but it can provide an important practical barrier when used promptly.

Support and Assistance

If gambling is becoming difficult to control, stop playing and seek professional help. Speaking with a counsellor, health professional or specialised gambling support service can provide confidential guidance and help with the effects of gambling on finances, relationships and wellbeing. You can also contact Fresh Casino customer support at [email protected] for assistance with responsible gaming information and account-based restrictions.

The following independent external organisations may also provide information or support. They are not partners of Fresh Casino and are not operated by Fresh Casino:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organisation that provides safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24 hours a day, 7 days a week, at 1-866-531-2600.
• Gambling Support BC is a British Columbia service offering free and confidential support. Its 24/7 Gambling Support Line can be reached at 1-888-795-6111.

Provincial gambling support services may vary depending on where a player lives in Canada. Players should use the relevant local service for their province and confirm current information directly with the organisation. If there is an immediate risk to personal safety, contact the appropriate emergency service without delay.

Underage Gambling

Only individuals aged +18 or older may use the Fresh Casino website. Age verification and account information must be accurate and complete. A person who does not meet the minimum age requirement must not create an account, deposit funds or access casino games.

Adults are responsible for preventing underage individuals from accessing their devices, payment methods and account credentials. If you believe that an underage person has used an account or that age information may be inaccurate, stop the activity and contact Fresh Casino support promptly.

Parental Controls

Online casino accounts should be protected with a private password and should never be left accessible to children or other unauthorised users. Parents and guardians can take practical steps to reduce the chance of underage access.

• Keep account usernames, passwords and payment details confidential.
• Use separate profiles on shared devices where that option is available.
• Enable device-level parental controls, age restrictions and purchase protections.
• Do not save casino passwords or payment credentials on a device that children can use.
• Review browser, app and device settings regularly, especially after updates or changes to household access.
• Explain that gambling websites are restricted to adults and should not be accessed by minors.

Parental controls are an additional safeguard and cannot replace supervision. Adults should also log out after each session and avoid allowing another person to use an account, since account credentials and activity must remain personal.

Tips for Staying in Control

The following habits can help keep gambling within planned and affordable boundaries:

• Set a spending limit before you begin and treat it as the maximum, not a target.
• Use only money left after essential bills, living costs and financial commitments have been covered.
• Set a time limit and take regular breaks away from the screen.
• Never chase losses by increasing stakes or depositing additional funds unexpectedly.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Avoid gambling when angry, distressed, tired, intoxicated or under pressure.
• Keep gambling separate from financial planning and never rely on winnings to meet regular expenses.
• Track deposits, withdrawals and playing time so that your activity remains visible.
• Balance gambling with work, family, social activities, exercise and other interests.
• Use a cooling-off period or self-exclusion if you are repeatedly unable to stop as planned.

Taking a break is a positive choice, not a sign of failure. If your intended limit no longer feels sufficient, pause before making another decision and consider speaking with a support service.

Changes to This Policy

Fresh Casino may update this responsible gambling information to reflect changes to website features, support options, operational practices or relevant guidance. Any revised version will be made available on the website, and players should review it from time to time.

Continued use of the website after an update may indicate that the player has reviewed the revised information. Where a change affects an existing responsible gaming request or account restriction, Fresh Casino will provide relevant information through the applicable account or communication channel.

This page is intended to provide general responsible gambling information and practical guidance. It does not replace personal financial advice, medical care or professional counselling. If gambling is causing harm or feels outside your control, stop playing and seek independent assistance.

Last updated: 9 September 2026