Fresh Casino Privacy Policy

This Privacy Policy explains how Fresh Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services, contact support or otherwise interact with our platform. It is intended to help you understand our information practices before using Fresh Casino.

Fresh Casino is designed for users in Canada who meet the applicable minimum age requirement of 18+. By using the platform, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular activity, Fresh Casino will request it in an appropriate manner.

Information We Collect

Fresh Casino may collect information that you provide directly, information generated through your use of the platform and certain information received from third parties. The type and amount of information collected depends on how you use our services.

Information you provide

• Account details, such as your name, date of birth, username, residential address and contact details.
• Login credentials and account preferences.
• Information required to process deposits, withdrawals, bonuses or other account transactions.
• Identity or age verification documents when verification is necessary for account security, responsible gaming or compliance purposes.
• Messages, requests and other content you send to our customer support team.
• Marketing preferences, survey responses and feedback you choose to provide.

Information collected automatically

When you access Fresh Casino, we may record technical and usage information, including your IP address, browser type, device characteristics, operating system, access times, pages viewed, referring links and interactions with platform features. We may also collect information about session activity, game participation and general navigation patterns.

Fresh Casino may associate this technical information with your account details where reasonably necessary to operate the service, prevent misuse, investigate security events or improve the user experience.

How We Use Information

Fresh Casino uses personal information for clear and legitimate operational purposes. These purposes may include:

• Creating and administering your account.
• Providing casino games, account tools, payment functionality and customer support.
• Confirming identity, age and account ownership where appropriate.
• Processing deposits, withdrawals, refunds and other transactions.
• Detecting and addressing fraud, suspicious activity, collusion, account abuse and other security concerns.
• Managing bonuses, promotions and communications according to your preferences.
• Personalising website content and improving platform performance.
• Analysing usage trends, resolving technical issues and testing new features.
• Maintaining business records and responding to lawful requests.

Depending on the circumstances, processing may be necessary to provide services you request, protect the security and integrity of Fresh Casino, meet applicable obligations or support legitimate business operations. Where required, we will seek consent or provide an opportunity to manage your communication preferences.

Cookies and Similar Technologies

Fresh Casino may use cookies, software development tools, pixels, local storage and similar technologies. These technologies can help us remember settings, maintain secure sessions, understand how the website is used and identify technical problems.

Some cookies are necessary for account access, security, navigation and core platform functionality. Other cookies may support analytics, preferences or promotional communications. Depending on your browser and device settings, you may be able to block or delete cookies. Disabling certain technologies may affect the availability or performance of some Fresh Casino features.

Information collected through these technologies may include device identifiers, browser settings, pages visited, approximate location derived from an IP address and actions taken on the website. We use this information in accordance with this Privacy Policy and any applicable cookie notices presented on the platform.

Data Sharing

Fresh Casino does not treat personal information as a public resource. We may share information with selected recipients when necessary to operate the service, protect users or conduct our business responsibly.

• Payment providers and financial service partners that help process transactions.
• Identity, age and fraud prevention providers that assist with verification and risk management.
• Technology, hosting, analytics, customer support and security suppliers acting on our instructions.
• Professional advisers, auditors and insurers where access is reasonably required for their services.
• Corporate transaction participants in connection with a merger, acquisition, restructuring or sale of relevant assets.
• Public authorities, courts or other parties where disclosure is required by a valid legal process or is reasonably necessary to protect rights, safety or the integrity of the platform.

Service providers that process information for Fresh Casino are expected to handle it for authorised purposes and to apply suitable safeguards. We do not share personal information with unrelated third parties for their own independent marketing unless this is permitted by law and handled with appropriate notice or consent.

Data Security

Fresh Casino uses administrative, technical and organisational measures intended to reduce the risk of unauthorised access, loss, alteration, disclosure or destruction of personal information. Depending on the circumstances, these measures may include access controls, authentication procedures, monitoring, secure transmission methods, system maintenance and staff confidentiality requirements.

No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your login details, using a secure device and notifying Fresh Casino promptly if you suspect that your account has been accessed without permission. We may restrict or suspend access while investigating a security concern.

Data Retention

Fresh Casino retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the nature of the information, the relationship with you, account activity, security needs, dispute resolution requirements and any applicable recordkeeping obligations.

When information is no longer required, Fresh Casino may delete it, anonymise it or securely isolate it from regular use. Some information may remain in backups for a limited period before it is overwritten or securely removed. Information connected with a security investigation, dispute or legal request may be retained until the matter has been resolved.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask what personal information Fresh Casino holds about you.
• Request correction of information that is inaccurate or incomplete.
• Ask for deletion of information where there is no continuing reason to retain it.
• Withdraw consent where processing is based on consent, subject to any consequences of doing so.
• Object to or request limits on certain processing activities.
• Manage marketing communications and promotional preferences.
• Request a copy of information in a suitable format where this right applies.

Rights are not always absolute and may be affected by security, fraud prevention, transaction records or other legitimate considerations. Fresh Casino may need to verify your identity before completing a request. We aim to respond within a reasonable period and may explain if a request cannot be fully completed.

Third-Party Services

The Fresh Casino website may contain links, integrations or features operated by third parties, including payment providers, verification services, social tools or external websites. These parties may collect information under their own privacy policies and terms. Fresh Casino is not responsible for the independent practices of services that it does not control.

Before submitting information through an external service, you should review that provider's privacy documentation. Third-party features may also use cookies or other technologies that operate differently from those used directly by Fresh Casino.

International Transfers

Some Fresh Casino suppliers, technology systems or business partners may process personal information in countries other than Canada. As a result, information may be subject to the laws of the country where it is stored or handled.

Where personal information is transferred internationally, Fresh Casino takes reasonable steps to support appropriate protection and controlled access. This may include contractual safeguards, security requirements, access restrictions and assessment of the service provider's handling practices. By using Fresh Casino, you understand that international processing may occur where necessary to provide and secure the platform.

Policy Updates

Fresh Casino may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be posted on the website with a revised effective date where appropriate.

Changes will generally apply from the date they are published, unless a different date is stated. We encourage you to review this page periodically. If an update materially affects how information is used, Fresh Casino may provide additional notice or request consent where required.

Contact Information

If you have a privacy question, wish to make a request or need clarification about how Fresh Casino handles personal information, please contact our support team at [email protected]. Please avoid sending unnecessary sensitive documents or payment details in an initial message. We may request additional information through a secure process to verify your identity and protect your account.

Questions about a specific transaction, account access issue or security concern should include enough general information for us to locate the relevant account, but should not include your password or full payment credentials.

Last updated: 9 September 2026